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About Us


This web site is owned and operated by Partridge Candles who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
Partridge Candles
Unit 9 Sovereign Court
Wyrefields
Poulton Business Park
Poulton-le-Fylde
Lancashire
FY6 8JX

Making A Purchase

ORDERS

Minimum Order:
£150.00 + vat (subject to £9.95 UK delivery)
£300.00 + vat for Carriage Paid

All orders must be submitted by our website at www.candellana-wholesale.co.uk or via email at orders@candellana-wholesale.co.uk. We do not accept orders over the phone. All orders must be written in full case pack quantities (3 units per case), and must include the SKUs as they are noted on pricelist. If case pack quantities are not met, Candellana reserves the right to increase the quantities to meet our case pack requirements.

All changes to open orders must be submitted in writing.

PRICING

All prices are listed in UK Sterling. All prices are subject to change without notice.

E-COMMERCE PRICING POLICY

Customers may not use the Candellana name or products we sell to advertise or otherwise promote Candellana products on the Internet at a net price that is lower than our set RRP (Recomended Retail Price). Please refer to our website or brochure as a reference for the RRP.
All sales and promotional events that involve lowering the net price described above should be short-term in scope and limited in frequency. If a customer operates outside this e-commerce pricing policy, Candellana will request that the customer cease advertising or promoting products on the Internet in violation of the policy. In addition, Candellana will cease to accept and/or ship orders from said customer.

E-COMMERCE INVENTORY POSITION

Candellana is interested in establishing business relationships with retailers who stock products. Therefore, we require that customers only feature products on their websites that they have in stock, ready to ship to their customers. Once the product is out of stock it should be marked as sold out and/or removed from the site.

E-COMMERCE LISTINGS

Online retail stores may use product descriptions or copy that can be found in our website at www.candellana.co.uk. The supplier name must be listed as Candellana for all our products.

IMAGES All Candellana images, logos and photography are the exclusive property of Candellana (Partridge Candles). Image usage and reproduction requires written permission and is conditional on the approval of medium and specific use. Images from Candellana are available upon request by contacting wholesale@candellana-wholesale.co.uk

THIRD PARTY MARKETPLACE POLICY

All online sales must come through your independent e-commerce site. If you intend to sell on any third party marketplaces including but not limited to Amazon, Ebay, Wayfair you must have approval from Candellana (Partridge Candles) and agree to not sell at below the RRP on any third party marketplace. If the company has not been approved to sell on Amazon, Ebay or other third party marketplace sites, Candellana (Partridge Candles) has the right to no longer accept orders from said company.

SHIPPING

All Orders will be shipped by courier and we will not ship via any method that does not provide detailed tracking.

ADDITIONAL HANDLING & PACKAGING FEES

Special handling requests are subject to an extra charge.


DROP SHIPPING AND C.O.D.

Candellana (Partridge Candles) does not drop ship or ship c.o.d.

SAMPLES

Samples may be purchased at wholesale prices with a maximum of 1 x sample per SKU. The minimum case pack quantities do not apply. The samples are not to be resold until an actual order that meets the listed minimum or case pack has been placed for that product. Samples can be included in an existing order or mailed separately. The customer is responsible for all shipping charges.

LEAD TIMES

While we are happy to work with you to get your shipment out by a certain date, our lead times varies in certain cases. Due to the vast range of candles in all the different colour schemes, it is diffucult for us to keep a full inventory of every item in stock all of the time. Once an order is confirmed, in-stock items usually ship in 2-3 days. Out of stock or backordered items usually ship in 4-6 weeks. If timing is critical, please submit your order at least two months before your need-by date.

CANCELLATION

We reserve the right to cancel an order for any reason, including but not limited to a poor fit with Candellana’s brand image, failure to pay after repeated attempts to contact the buyer, and/or proximity to another wholesale account.

PAYMENT

We accept payment by BACS or any major credit / debit card. First orders will be on a Pro Forma basis. Subsequent orders will be on 30 day net terms, subject to successful account aproval.
All goods remain the property of Partridge Candles until payment is received.


CLAIMS

All shipments must be inspected at the time of delivery for shortage and damages before signing acceptance of goods. Any claims for damages or shortage of cartons must be made directly with the carrier immediately. We are not responsible for any delay or damage caused by the carrier. If there is concealed damage, please contact us within 14 days of receiving the goods.

RETURNS

Merchandise cannot be returned without prior authorization. No returns or refunds will be given after 30 days from the invoice date. There will be a 20% restocking fee assessed for any items returned and the customer is responsible for return shipping charges. If returning merchandise due to defect or damage, CANDELLANA will arrange a collection for you.


Copyright © 2017 Candellana (Partridge Candles / Youartme Sp. z o.o. )

Tax Charges


For orders made from the UK or the European Union, 20% VAT is added.

Reaching Us


If you need to reach us, please email us using the link on the store page,

Alternatively, you can call on - 01253 899 998

Privacy Policy

Partridge Candles do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.

Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.